Shipping & Returns

Please allow us the opportunity to make things right if an error was made on your order.  If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a product refund. Please note that we do not pay for return shipping.

We refund the purchase price less shipping and a 10% restocking fee within 30 days of the original purchase.

After 30 days, we do not accept returns. If items are returned damaged or used in any way, no refund will be given.

Custom Color Combination orders, Deal of the Day items, and Auto Belays are not eligible for return. 

To begin a return, please email with your order # to receive a return authorization and our Returned Items Address.

Our main shipping carrier is United Parcel Service ( UPS ).