Please allow us the opportunity to make things right if an error was made on your order. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a product refund. Please note that we do not pay for return shipping.
We refund the purchase price less shipping and a 10% restocking fee within 30 days of the original purchase.
After 30 days, we do not accept returns. If items are returned damaged or used in any way, no refund will be given.
Custom Color Combination orders, Deal of the Day items, and Auto Belays are not eligible for return.
To begin a return, please email CS@atomikclimbingholds.com with your order # to receive a return authorization and our Returned Items Address.
If there is any issue with your order (missing holds or hardware) please email us at CS@atomikclimbingholds.com with details of what went wrong and we will make it right. Warranty shipments are mailed out using UPS Ground at our expense.
Export and Import rules are changing daily for all international orders. This email informs you that effective July 1, 2021, EU member states will collect value-added tax (VAT) for all goods entering the EU. The VAT ranges from 17% to 27% depending on the EU member state, not including any applicable duties or fees. All other countries have their own rules, and it is up to you as the customer to prepare for them.
There are also risks with shipping internationally. Time in transit is something Atomik does not control, nor can we track your shipment once it has left the United States. We have seen USPS deliver packages 14 to 40 days from the day we ship, and they promise nothing to you. Sad but true.
In addition, many orders get returned to us because they are not claimed from Customs in the arriving country or the address is not complete. Sometimes during shipping, the order can be lost and/or stolen.
If your package is returned to us, you will be refunded the product cost only with a re-stocking fee of 20%. If any of the other events happen, there is no refund available.
We will photograph the contents of your order and the package, along with supplying you with the tracking number(s). These photographs will be stored digitally in our system. We will do our very best to ensure your order arrives from the USA.